Terms of service

General Conditions of Online Sale

The products are sold by the company Trucco Tessile spa with registered office in Italy, in Via Torino, 187 - 12038 - Savigliano (CN), VAT number 00181310046. The technical management of the e-commerce site is entrusted to Planet Soluzioni srl with registered office in Italy, in Piazza C.L.N., 243 - 10123 - Turin (TO) VAT number 01784520189.
Trucco Tessile SpA is the sole owner of the rights to domains, logos, trademarks, copyrights applied to the Site and Products.
For any enquiries, you can contact the e-commerce department through our Customer Service:

  • Email via our contact form available at: https://www.julipet.it/it/contact-us or at the following address: mailto:customerservice@julipet.it
  • Telephone at the following address: +39 0172 372174. Monday to Friday from 11:00 a.m. to 12:00 noon.
  • Mail to the following address
    JULIPET e-commerce office c/o Trucco Tessile Spa
    Via Torino 187, 12038 Savigliano (CN) - Italy

The products are sold to the Customer identified by the data entered when filling in and sending the order form in electronic format with simultaneous acceptance of these General Sales Conditions.
The Customer is prohibited from entering false, and/or invented, and/or fictitious names in the on-line order procedure and in further communications. The Seller reserves the right to prosecute any violation and abuse, in the interest and for the protection of all consumers.
Moreover, by accepting these Terms and Conditions of Sale, you release the Seller from any liability arising from the issuance of incorrect tax documents due to errors relating to the data provided by you when placing the online order, since you as the customer are solely responsible for their correct entry.
The contract is concluded when the Seller receives your Order Form via the Internet, after checking that the data relating to your order is correct.
The language available to conclude the contract with the Seller is Italian and English and the applicable law is Italian law.
Once the contract is concluded, the Seller will take care of your Order for its execution and will send Confirmation, containing a summary of the information.
This is without prejudice to the Seller's right, before sending the Order Confirmation, to ask you, by e-mail or by telephone, for further information with reference to the Order you have sent through the Internet.
In the event that the products, presented on the website, are no longer available or on sale after the Order has been sent, it will be the Seller's responsibility to promptly inform you of the possible unavailability of the ordered Products. In this case the sum previously committed to the Customer's means of payment will be released.
Trucco Tessile spa reserves the right to refuse orders from a customer with whom there is an ongoing dispute and/or dispute relating to a previous order. This applies equally to all cases in which Trucco Tessile spa considers the customer unsuitable, including, without limitation, the case of previous violations of the terms and conditions for online purchases on the Site or for any other legitimate reason, especially if the customer has been involved in fraudulent activities of any kind.

Methods of Payment

For the payment of the price of the Products and the relevant shipping and delivery costs, you can follow one of the methods indicated in the order form on the Julipet.it website and which are summarised below:

  • Credit Card / Prepaid
  • Bank Transfer
  • PayPal
  • Cash on delivery/Pos
  • Scalapay

Unless otherwise indicated in writing, all prices of the Products and shipping and delivery charges indicated on the website and in the Order are to be considered VAT included and expressed in Euro. The validity of the indicated prices is always and only that indicated on the website at the time the Order is transmitted through the Internet. The prices of the Products and shipping and delivery charges may vary without prior notice. Therefore, please check the final sale price before placing your Order.

If you buy with Scalapay you receive your order immediately and pay in the number of installments you have chosen. You acknowledge that the installments will be assigned to Incremento SPV S.r.l., related parties and their assignees, and you authorize such assignment.

Shipping

Shipping costs are:

  • for national territory € 9.50.
  • for EU countries € 18.00.
  • for non-EU countries € 30.00.

Shipments are only possible to the countries indicated in the order form.
There are currently promotions with minimum purchase quantities:

  • for domestic countries with a minimum purchase of € 79.00: delivery is free.
  • for foreign EU countries with a minimum purchase of € 180.00: delivery is free.

Orders received on Saturdays, Sundays and public holidays are processed on the next working day.

*Where necessary, customs duties and all export-related costs are to be borne by the customer.