FAQ

The cost of shipping within Italy is

• Standard Shipping BRT: €5.90 (within 3-4 working days - Free from 100€)
• Express Shipping DHL: €7.00 (within 2 working days - ALWAYS ON PAYMENT)

For EU countries the cost is €19.00 and free for all orders over €200 For non-EU countries €30.00 and free for all orders over €320.00.

The delivery time for your order within the national territory varies from 3 to 5 working days from receipt of the purchase order. If the recipient is abroad, the delivery time may increase.

In case you are absent at the time of delivery, DHL will try the delivery a second time. After that if it is unsuccessful, you can reschedule the delivery with the DHL courier, or choose to have your parcel picked up at your nearest DHL branch.

Yes, we currently ship to all CEE countries.

If you have not yet received your purchase on time, we advise you to check the status of your shipment on your order page.

No, make sure that someone is present at the indicated place of dispatch.

You always have the possibility tochange your mind and return purchase free of charge via easy online procedure on order page. returned items must be sent trucco tessile spa in a single shipment. you will receive refund for same payment method chose or voucher within short period time. more details how click here.

Yes you can, just make sure to include the return authorisation for each individual order inside the package.

You will receive the return form by email If you have forgotten to insert items or want to remove items, you can insert/remove them from the package before handing it over to the courier. Make sure that all items you want to return are sent in one shipment.

If you have changed your mind, write an e-mail to customerservice@julipet.it, our customer service will cancel your return request to the courier.

Yes, any returned garments may invalidate the promotions used and will therefore be charged to the purchaser.

The refund will be made with the same payment method chosen for the online purchase or through a voucher that can be used on the site within a month. The refund will be made in a very short time, no later than 30 days (for orders purchased with Credit Card, Prepaid and PayPal).

The refund will be made to the same credit card or to the account PayPal chosen for online purchase.

For orders paid on delivery, the refund will be made by bank transfer, it is therefore necessary to send an email to customerservice@julipet.it, with the IBAN and the reference of the order number.

The refund will be made with the same payment method chosen for the online purchase, and only the person who initially made the purchase will receive the refund. For orders paid on delivery, the refund will be made by bank transfer, it is therefore necessary to send an email to customerservice@julipet.it, with the IBAN and the reference of the order number.