To return the goods, the user must inform TRUCCO TESSILE SPA about the intention of withdrawal of the user, through the procedure indicated in his account on the julipet.it website. The user must return the Product, suitably protected and packed, to the courier (usually DHL) indicated by TRUCCO TESSILE SPA. You must therefore book the collection at the courier, agreeing on the relevant day and time slot. The user must attach the precompiled and prepaid waybill he received via email with the ordered garment on the package containing the Product to be returned and then deliver the package to the courier, on the day and time agreed with the latter.
The procedure described in the previous point is available only where the Product being withdrawn must be collected at an address located within the Italian borders. If the withdrawing user must instead return the purchased Product by sending it from an address located outside these borders, the shipment of the Product to TRUCCO TESSILE SPA must be made, without undue delay and in any case within 30 calendar days from the date on which the user informed TRUCCO TESSILE SPA of his decision to withdraw using a carrier chosen by the user and at his expense. The deadline is met if the user returns the Product before the expiration of the aforementioned thirty-day period.
INSTRUCTIONS for RETURNS
Log in to your account and select the item “Orders and details history”. Click on the order with the items to be returned by selecting the corresponding squares and enter a reason in the field below. Then send the note.
Within a few days, you will receive an email with the free waybill, in order to make the return.
You can follow the status of your returns always from your account in the "Return of my goods" section.
Remember to insert the item to be made inclusive of all the related accessories. The items must be unworn with the labels hanging and in the same condition as when you received them.
Personalized items cannot be returned.
The Product, properly protected and packed, must be sent to the following address:
Warehouse E-Commerce JULIPET c/o TRUCCO TESSILE SPA
Via Torino 187, 12038 Savigliano (CN) - Italy
Remember that items must be sent in one shipment.
Once the return has been authorized, the refund of the same will be made in a short time, not later than 30 days.
There are two refund methods:
- By the same payment method
- By means of a VOUCHER in the same value as the garment/s that can be used one time only for the whole amount within 1 month - beyond which it will no longer be refundable - on Julipet.it. The value of the voucher corresponds to the value of the items purchased. So, in case of promotion it is equal to the discounted price.
-This voucher must be used one time only for the whole amount. If the amount of the purchase lower than the voucher itself, the difference will be lost.